FAQ


Shipping

As we mentioned we are a team of 3 brothers at the moment with other full-time jobs, we do our best to get all orders out ASAP. Please allow up to 5 days for your order to process & 3-5 days for it to ship out, you will get a shipping confirmation email the day your order has shipped. International orders may take 1-2 weeks to ARRIVE at your door. WE ARE NOT RESPONSIBLE FOR INTERNATIONAL CUSTOMS CHARGES.

Customs

Silva Espadas does not take any responsibility for any customs charges, fees, etc. Customs Charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.

RETURN POLICY

All sales are final. If you receive damaged goods or the wrong size/item, simply email  silvaespadas1@gmail.com with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. Note: There is a five day grace period upon receipt of item to contact us about defects or wrong items. All return fees are the responsibility of the customer unless there was a mistake on our end i.e. we send the wrong size/item.

TRACKING

At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.